At The Gillieru Harbour Hotel, we are committed to offering our guests the lowest accommodation rates available through our official website, gillieru.com. If you discover a lower rate for the same accommodation on another website, we will not only match that rate but also provide an additional 5% discount, provided the terms and conditions are identical to those on the competing website.

How to Claim Our Best Rate Guarantee

To claim our Best Rate Guarantee, please provide a screenshot from the competing website that includes the following details:

• The website address.
• The specific room category being booked.
• Dates of stay and number of nights.
• Rates displayed in local currency (Euro).
• Rates inclusive of VAT and a breakdown of taxes.
• Board basis and any additional inclusions.
• Number of adults and children in the booking.
• Cancellation and deposit/pre-payment policies.
• Date and time the screenshot was captured.

Additionally, please include your contact information: full name, email address, and phone number.

Email the screenshot to reservations@gillieruhotel.com or use the form below on the same day you find the lower rate on the competing website.

The arrival date of your booking must be at least 72 hours before the hotel’s check-in time.

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Terms and Conditions

• Claims will be processed from Monday to Friday, between 10:00 and 16:00 local time, and it may take up to 2 working days for us to respond.
• Claims based on differences due to currency exchange rates or rounding are not valid.
• Claims are valid only for comparisons with publicly available online rates that have the same terms and conditions, dates of stay, number of guests, board basis, inclusions, and cancellation/payment policies.
• For stays of multiple nights, the average nightly rate will be used for comparison.
• Rate comparisons will be made excluding taxes, fees, inclusions, or additional charges, and always in local currency (Euro).
• The lower rate on the competing website must be available and bookable at the time of our verification.

The Best Rate Guarantee does not apply if:

• The rate is part of a package deal.
• The booking on gillieru.com was made through a third party, such as a travel agent.
• The comparison is made with offline rates, group rates, or corporate rates.
• Specific booking channels are required to receive membership benefits.
• You already have a booking confirmed with The Gillieru Harbour Hotel for your specific dates.

The Gillieru Harbour Hotel reserves the exclusive right to determine the validity of any claim, including verifying that the lower rate is genuinely available and that the claim meets all terms and conditions.

We reserve the right to amend, cancel, or suspend the Best Rate Guarantee policy at any time without prior notice.

The Gillieru Harbour Hotel will not be responsible for any charges incurred due to cancellation of bookings made through competing websites or third parties.

The 5% discount is applied to the accommodation rate excluding taxes, fees, inclusions, or additional charges.